When does my membership start?
Your membership starts on the day of your first scheduled workout.

What if I get a new piece of equipment or decide to change my goals?
NO problem. Go to the Profile section and update your goals, add new goals, update your equipment or add new equipment. Your Expert will be notified automatically so they can tune up your workouts.

How do I contact my Expert?
There are two ways; On the left navigation bar under Expert, click on "contact Expert" or click on the mail icon in the upper left corner.

Why do you want feedback on my workouts?
This is the most important communication you can have with your Expert. It helps them customize your workout so you can get the most out of each and every exercise session.

What is a CORE exercise?
This is an exercise selected by your Expert that is specific to your goals.

Who do I contact with a question about my account or about the quality of my Expert?
Check your account status on your Personal Info page. Contact us with any other question by email using the CONTACT US icon (top & bottom of most every page). This message will go to your Expert's supervisor and will NOT be seen by your Expert.

How is my Expert assigned to me?
Based on your goals and his/her availability, your Expert is assigned to you. Depending on your program option, you may change your Expert upon request. Learn more about your personal Expert under Expert BIO.

How can I get a new and different workout?
First of all, your workout changes every day based on your goals and Expert's advice. You should have a few workouts available to you at all times and you can choose which one to do. Depending upon the program option, you can contact your Expert and request a change.

How can I refer a friend?
Easy, just give us their email address and we do the rest. If your friend joins, you both get a special referral reward.